URS Manager


Urban Rest Stop Manager

Ballard and U District



DATE POSTED:      December 20, 2018

REPORTS TO :        Area Manager

HOURS:                     Full-time, Monday – Friday

PAY RANGE:          DOE

BENEFITS:               Medical, dental, vision, life/disability, retirement, vacation and                                                                   sick leave

POSITION TYPE:    Exempt, management position


The Low Income Housing Institute (LIHI) develops and manages housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing for all. LIHI provides over 2,000 affordable apartments in the Puget Sound region. The majority of LIHI housing serves formerly homeless people below 30% of the area median income.  Seattle/King County has over 11,500 homeless people with over 4,000 who are unsheltered.  LIHI operates three Urban Rest Stop locations.


This position will provide a comprehensive level of expertise in management, operation and coordination of staff, volunteers, neighborhood partners, funders and resources. The Urban Rest Stop (URS) Manager will manage two hygiene centers for the homeless that provide showers, laundry facilities, restrooms, hygiene supplies and available resources for shelters, housing, medical and benefits.





Staff Support and Supervision

  • Assist in hiring, supervising, training of staff, volunteers, interns and interface with vendors, contractors, consultants, and community members.
  • Maintain required staffing levels including adequate back-up/on-call staffing.
  • Working with the Advocacy and Engagement department, solicit volunteers through agencies or neighborhood organizations.
  • Assist in completing staff evaluations that address performance concerns, set goals with clear performance expectations
  • Troubleshoot patron and neighborhood issues, refer issues as appropriate to management, work in a team approach to determine the best course of action.
  • Schedule staff appropriately so all shifts are covered at both locations at all times.
  • Approve timesheets for all URS staff. Review, schedule and approve vacation requests.
  • Must be able to cover where needed at different locations with little to no notice. Program Management and Coordination
  • Provide an on-site presence, monitoring the URS sites. Coordinate staffing and maintenance of the spaces, inside and out. Ensure safety and well-being of patrons. Assist with deterring theft, violence, vandalism, illegal activities or infractions of rules and code of conduct.
  • Enforce rules and patron policy.
  • Assist patrons with resources and hygiene needs.
  • Provide outreach and info to neighborhood organizations, residents, and the Community which includes attending meetings.
  • Monitor activities and appearance, and perform light-maintenance and janitorial.
  • Maintain inventory of supplies and assist in ordering supplies and ensure timely delivery.
  • Respond to neighborhood concerns.
  • Respond to emergencies on site. Call 911 in case of emergencies such as fire or injuries. Alert LIHI staff and management of incidents, safety concerns and other related issues.
  • Work with other staff members, grassroots partners, community groups, government entities, volunteers and future residents on community notification, tours and community outreach.
  • Organize training of staff on health, hygiene, de-escalation, first aid or any other training that may be beneficial.
  • Manage and monitor HMIS data entry. Ensure all staff is trained and collecting/inputting data daily.
  • Complete required reporting to HSD monthly and annually. Assist in securing funding.
  • Participate in annual budget preparation
  • Complete applications for annual JVC or LVC Volunteers which includes the ability to review, interview and hire applicants. This also includes the ability to review and provide guidance regarding contract language.
  • Approve invoices for payment
  • Perform other responsibilities as assigned.



  1. Minimum of 3 years of increasingly responsible work experience in non-profit program management, preferably in programs serving the homeless.
  2. Two years experience working on leading a program or project with staff and volunteers.
  3. Ability to effectively supervise staff, interns and volunteers, and to work with confidential, sensitive information (physical, electronic, and verbal) and maintain confidentiality.
  4. Ability to work in a fast-paced, fairly independent and autonomous work environment. Must be a self-starter, highly organized, able to prioritize, multi-task, meet deadlines, and follow-up.
  5. Must have exceptional problem solving skills, be able to resolve conflicts, and ability to work effectively with difficult people.
  6. Proficient in, Microsoft Office and Excel spreadsheet programs. Previous experience with record keeping and report preparation.
  7. Proven ability to work with minimal supervision.
  8. Must possess a strong sense of ethics, professional boundaries, and an inviting demeanor. Respect for homeless people, diplomacy/tact, and an optimistic approach are essential. The person in this position must be able to tolerate and welcome differences of opinion and have an appreciation for diversity.
  9. Experience on conflict resolution desirable.
  10. Excellent communication skills.
  11. Must pass criminal background checks and drug screening test.


If interested in this position, please send in a cover letter and resume. Applications are available on the LIHI website at www.lihi.org, may be obtained in person at the office, or will be mailed to you by phone request at (206) 443-9935. All application materials should be mailed, faxed, or dropped off in person to:


The Low Income Housing Institute

Attn: Human Resources

2407 1st Avenue, Suite 200

Seattle, WA 98121

Fax: (206) 443-9851


Or e-mailed to: hr@lihi.org


The Low Income Housing Institute is an equal opportunity employer. LIHI participates in E-Verify. Qualified women and minorities are encouraged to apply.

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