Supportive Services Manager
POSTING DATE: March 15, 2019
CLOSING DATE: Open until filled
REPORTS TO: Director of Supportive Services
PAY RANGE: DOE, $42,435 – $63,135
HOURS: Full time, 40 hours per week
BENEFITS: Medical, dental, vision, life/disability, retirement, vacation & sick leave
POSITION TYPE: Exempt
The Low Income Housing Institute (LIHI) develops and operates housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing justice.
Currently LIHI employs case managers who work with homeless individuals and Veterans at several of LIHI’s properties. Case managers generally have a bachelor’s level education and a strong history of providing case-management prior to employment at LIHI.
LIHI also contracts with different mental health agencies that provide on-site case management services to residents at several additional properties.
This position assists the Director of Supportive Services with “systems integration” – translating management and grant goals/priorities into practice standards and coordinating such changes agency-wide. The Manager is responsible for training new Case Managers and actively provides collaborative monitoring and reminders to managers and staff regarding Supportive Services policies and protocols, modifying as necessary to suit. The Manager ensures that all applicable LIHI properties receive and sustain Supportive Services grant opportunities. The Manager of Supportive Services oversees the financial and record-keeping side of the grant-making process and works closely with program staff and senior leaders to ensure accurate financial reporting and procedural compliance on all grants, including governmental grants. This position will be based out of downtown Seattle.
The person in this position may interact with all levels of the organization, including…
- Area Manager, Housing Management team: including Executive Director, and Chief Financial Officer and the Director of Human Resources.
- Area manager teams: including Program Coordinators, Case Managers, Housing Assistants, and/or On-Site Managers
- Grant writers and possibly also fund developers
- Community Engagement & Advocacy Manager and her team, as well as administrative and/or accounting/financial support staff
- Funders – including Housing and Urban Development (HUD) representatives, King County (and potentially other county reps), City of Seattle reps, The Veterans Administration, as well as intermediaries such as Housing Authorities, Coordinated Entry representatives, Safe Harbors/HMIS reps, etc.
Staff support, training and supervision
- Assist with the hiring, orientation and training of Supportive Services employees.
- Directly supervise Supportive Service staff at an assigned portfolio of properties.
- Provide support to Supportive Services and Property Management staff.
- Pursue progressive employee evaluation and development.
- Participate in program evaluation, and best practice development, including input from residents, Housing Management staff, other staff and volunteers.
- Oversee, maintain and review case management records for quality assurance, training and data management purposes.
- Conduct staff meetings on a weekly or bi-weekly basis.
- Utilize knowledge and train case managers regarding issues specific to homeless Veterans, including referral resources and services through the Veterans Administration Health Care System.
- Engage in direct-resident support as needed/requested, which may include some short term crisis intervention, case-management, info-referral, and/or back-up assistance with property management tasks.
- Offer case management and service planning for selected residents, either referred by building management as at risk of eviction, or self-identified.
- Work with LIHI’s leadership and finance and supportive services staff to ensure an accurate, timely and efficient process for the entire grant life cycle from proposal to close. This entails collaboration with supportive services, finance, development and property management staff, reviewing and/or producing relevant reports, monitoring and post-award management.
- Work with staff to develop and maintain all grant agreements and MOUs pertaining to grant awards.
- Manage the due diligence process for governmental grants to include annual recertification, quarterly or annual reporting requirements and annual or bi-annual contract renewals.
- Assist with Supportive Service program’s annual budget projections that focus flexible funds toward services, resources, events and items that align with management and grantor objectives.
- Assist with brainstorming about potential grant opportunities; assist with grant-writing as necessary. Navigate a variety of web-based databases to generate meaningful data and reporting requirements for funders.
- Manage administrative support tasks, to possibly include scheduling/calendaring, light event coordination, quarterly/annual internal auditing tasks, and general file clean-up and organization, possibly including electronic file storage.
- Collaborate with diverse people from across LIHI – effectively listen, reflect, and mediate, problem-solve.
- Assume responsibility for other duties as assigned.
- Master’s degree required in social work or related field. MSW or Master’s in Nonprofit Management preferred.
- Experience in case management and/or resident support services and has experience in a supervisory and management role.
- Background in case-management, resident advocacy, or related career is required. Background in grant management highly desired. Background in “housing-specific” case-management highly desired.
- Knowledge of local social service resources.
- Demonstrated experience working with homeless individuals/Veterans/families; able to speak about the wide range of related needs and issues; familiarity with the micro/macro barriers they encounter before and after becoming transitionally or permanently housed.
- Experience working with confidential information, files and electronic files along with maintaining complete confidentially is required.
- Familiarity with property management is highly desirable, especially property-management that is focused around serving low-income residents.
- Excellent computer and technology skills and aptitude for administrative responsibilities such as preparing budgets, reports, invoices. Aptitude for/interest in conducting research and reporting data is important.
- Must pass drug screening test, criminal background checks and motor vehicle/driving checks. Must have valid Washington Driver License. Must have reliable personal transportation. Must be willing to drive residents in the company van.
If interested in this position please send in a cover letter and resume. See LIHI website at www.lihi.org. All application materials should be mailed, faxed, or dropped off in person to:
The Low Income Housing Institute
Attn: Human Resources
2407 1st Avenue
Seattle, WA 98121
Fax: (206) 443-9851
Or e-mailed to: firstname.lastname@example.org
NO PHONE CALLS, PLEASE
Closing date: Open until filled.
The Low Income Housing Institute is an equal opportunity employer. Qualified women and minorities are encouraged to apply. LIHI participates in the E-Verify program.