Special Projects Manager – Gossett Place & The Marion West




Special Projects Manager

Gossett Place and The Marion West


POSTING DATE:        March 7, 2016

REPORTS TO:            Area Manager

HOURS:                      Full time, 40+ hours/week, includes some on call evenings and weekends

PAY RANGE:             DOE

BENEFITS:                 Medical, dental, Life/Disability, retirement, vacation & sick leave

POSITION TYPE:       Exempt, management position


The Low Income Housing Institute (LIHI) develops and manages housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing for all. LIHI provides over 1800 affordable housing units in the Puget Sound region. LIHI also provides services through our Resident Services program and by partnering with area human service providers to further meet the needs of our residents.

This position is located in the University District of Seattle which will include management of Gossett Place Apartments and The Marion West totaling 111 units. Gossett Place consists of 62 units and is designed to house chronically homeless vets and individuals who need enhanced supportive services due to chronic mental illness and/or substance abuse. The Marion West totals 49 units consisting of 20 homeless young adults supported by Youthcare and an additional 34 units of work force housing. The position will include supervising staff which provides 24/7 coverage to manage and maintain the property, management of condominium association , overseeing compliance, property management, finance, community relations, and tenant problem solving.  The enhanced supportive services will be provided by Sound Mental Health (SMH) at Gossett Place and Youthcare at The Marion West.  This position will work to create a team/partnership approach on site between the case management staff and the property management staff.  The position includes making staffing decisions, coordinating housing management procedures, working with SMH and Youthcare to develop programs and activities aimed at creating a positive living environment.  Also is responsible for enforcing consistent policies and procedures that are in full compliance with funding regulations. This position will also work cooperatively with the University District Foodbank which will occupy the first floor of The Marion West.


Staff support, training and supervision:

  • Work on site.
  • Work in conjunction with SMH/Youthcare who will be recruiting potential tenants, obtaining applications and work as a team with LIHI making tenant selection decisions. All referrals of tenants from other agencies will be referred to SMH/Youthcare.
  • Hire, supervise, train and support On Site Building Assistant, Front Desk Security, Janitorial and Maintenance to ensure they have the tools and methodology to be successful in their work.
  • Ensure a positive team approach with SMH and Youthcare.
  • Identify training needs for housing management staff and help implement training.
  • Support on site staff in effectively maintaining established policies and programs at LIHI properties.
  • Develop a shift log system for communications between shift for all employees and YOUTHCARE/SMH
  • Troubleshoot tenant issues by first referring those issues by and communicating with SMH/Youthcare staff, and work in a team approach to determine the best course of action.
  • Complete staff evaluations that address performance concerns, set goals with clear performance expectations.
  • Apply training in conflict resolution, landlord/tenant law, Fair Housing and Low Income Housing Tax Credit program compliance and SHA section 8 compliance and other program requirements as required.

Program Management and Compliance Implementation:

  • In conjunction with SMH/Youthcare, develop a program of activities, education and other meetings with tenants.
  • Assume property maintenance oversight responsibilities including ordering and approving repairs, inspecting the condition of building, scheduling maintenance, preparing vacant units for lease, etc.
  • Develop a thorough understanding of contracts with funders, complete accurate and timely reports to funders and ensure compliance with funder agreements. SMH/Youthcare will be providing a number of reports to funders like the HMIS system reports.
  • Involve property management staff and SMH/Youthcare in planning and decision making at the property.
  • Review site paperwork and tenant files for proper procedure and documentation.
  • Provide regular reports to LIHI Management staff regarding property management issues.
  • Provide feedback on improvements needed.       Conduct staff meetings and planning sessions.
  • Attend community meetings to maintain good communication with neighbors.

Financial Management:

  • Apply a working knowledge of Bostonpost property management software, reviewing staff work and review summary reports to assist staff with checking the accuracy of their work, making corrections as needed.
  • Purchase office supplies, collect rents, maintain rent roll, approve staff credit card purchases, and ensure that there is a clear audit trail for all administrative functions.
  • Approve expenditure requests according to LIHI policies and property management and partnership agreements.
  • Prepare the needed reports to WSHFC, King County and City of Seattle for the Operation and Maintenance funding for the project.       Prepare and send reports or billings for all revenue sources.
  • Oversee the contract with SMH/Youthcare and the funding under the United Way contract for SMH.

Property Facilities Management:

  • Conduct site physical condition reviews monthly.       With SMH/Youthcare case managers, review at least quarterly and if required more often, the tenant units to ensure that LIHI buildings are well maintained. Provide feedback to Area Manager and Maintenance.
  • Compile information for and complete the Capital Needs Assessment report and replacement reserves use. Prepare annual the preventive maintenance schedule to be followed for the housing and for the building. Represent LIHI on the condo owner’s association board.
  • Monitor implementation of preventative maintenance work.
  • Assume property maintenance oversight responsibilities including ordering and approving repairs, inspecting the condition of building, scheduling maintenance, preparing vacant units for lease, etc.
  • Perform other responsibilities as assigned.



  1. Four years property management of a building with more than 100 units, and preferably of type 5 construction with elevators and security, security cameras and alarm monitoring systems.
  2. Experience with and a strong working knowledge of landlord, tenant and Fair Housing laws.
  3. Experience managing at low-income housing projects and a strong working knowledge of compliance with Low-Income Housing Tax Credits financing and Section 8 requirements.
  4. Excellent supervisory skills with a minimum two years supervisory experience of more than three property operations employees, including providing training and developing the skills of others.
  5. Experience developing, implementing and monitoring policies and procedures, and project troubleshooting.
  6. Experience working in and coordinating groups and team building.
  7. Must possess excellent written and oral communication skills. Demonstrated experience that shows a high degree of interpersonal skills working with staff, housing residents, housing partners and the public.
  8. Good mathematical aptitude and ability to understand financial statements and budget preparation
  9. Proficient in word processing and Excel spreadsheet programs. Previous experience with record keeping and report preparation.
  10. Ability to work independently with minimal supervision while performing multiple tasks.
  11. Experience working with homeless individuals in a residential setting, familiarity with a Housing First model is desirable.
  12. Must pass drug screening test.


If interested in this position please send in a cover letter and resume to the Low Income Housing Institute. All application materials should be mailed, faxed, or dropped off in person to:

The Low Income Housing Institute

Attn: Human Resources

2407 1st Avenue

Seattle, WA 98121

Fax: (206) 443-9851


Or e-mailed to: hr@lihi.org



The Low Income Housing Institute is an equal opportunity employer. LIHI participates in E-Verify. Qualified women and minorities are encouraged to apply.

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