Special Projects Manager




Special Projects Manager

Downtown and North Seattle



POSTING DATE:      October 24, 2017

REPORTS TO:           Area Manager

HOURS:                     Full time, 40+ hours/week, includes some on call evenings and weekends

PAY RANGE:                        DOE

BENEFITS:                Medical, dental, Life/Disability, retirement, vacation & sick leave

POSITION TYPE:     Exempt, management position


The Low Income Housing Institute (LIHI) develops and manages housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing for all. LIHI provides over 1800 affordable housing units in the Puget Sound region. LIHI also provides services through our Resident Services program and by partnering with area human service providers to further meet the needs of our residents.


This position is located in the South Lake Union District of Seattle which will include management of the Cate Apartments (31 units – families and individuals), Denice Hunt Townhomes (30 units – families/mutual housing), and the Julie (47 units – individuals and couples) and Lakeview Apartments (59 units – 59 units – individuals and families), totaling 167 units. The position will include supervising staff which provides coverage to manage and maintain the property, management of finance, community relations, and tenant problem solving. This position will work to create a team/partnership approach on site between the case management staff and the property management staff.  The position includes making staffing decisions and coordinating housing management procedures.  Also is responsible for enforcing consistent policies and procedures that are in full compliance with funding regulations.




Staff support, training and supervision:

  • Work on site.
  • Hire, supervise, train and support On Site Building Assistant, Front Desk Security, Janitorial and Maintenance to ensure they have the tools and methodology to be successful in their work.
  • Identify training needs for housing management staff and help implement training.
  • Support on site staff in effectively maintaining established policies and programs at LIHI properties.
  • Troubleshoot tenant issues by first referring those issues by and communicating with the case management staff and work in a team approach to determine the best course of action.
  • Complete staff evaluations that address performance concerns, set goals with clear performance expectations.
  • Apply training in conflict resolution, landlord/tenant law, Fair Housing and Low Income Housing Tax Credit program compliance and SHA section 8 compliance and other program requirements as required.


Program Management and Compliance Implementation:

  • Assume property maintenance oversight responsibilities including ordering and approving repairs, inspecting the condition of building, scheduling maintenance, preparing vacant units for lease, etc.
  • Develop a thorough understanding of contracts with funders, complete accurate and timely reports to funders and ensure compliance with funder agreements.
  • Involve property management and case management staff in planning and decision making at the property.
  • Review site paperwork and tenant files for proper procedure and documentation.
  • Provide regular reports to LIHI Management staff regarding property management issues.
  • Provide feedback on improvements needed.       Conduct staff meetings and planning sessions.
  • Attend community meetings to maintain good communication with neighbors.


Financial Management:

  • Apply a working knowledge of Bostonpost property management software, reviewing staff work and review summary reports to assist staff with checking the accuracy of their work, making corrections as needed.
  • Purchase office supplies, collect rents, maintain rent roll, approve staff credit card purchases, and ensure that there is a clear audit trail for all administrative functions.
  • Approve expenditure requests according to LIHI policies and property management and partnership agreements.
  • Prepare the needed reports to WSHFC, King County and City of Seattle for the Operation and Maintenance funding for the project.       Prepare and send reports or billings for all revenue sources.


Property Facilities Management:

  • Conduct site physical condition reviews monthly.       With case managers, review at least quarterly and if required more often, the tenant units to ensure that LIHI buildings are well maintained.       Provide feedback to Area Manager and Maintenance.
  • Compile information for and complete the Capital Needs Assessment report and replacement reserves use. Prepare annual the preventive maintenance schedule to be followed for the housing and for the building. Represent LIHI on the condo owner’s association board.
  • Monitor implementation of preventative maintenance work.
  • Assume property maintenance oversight responsibilities including ordering and approving repairs, inspecting the condition of building, scheduling maintenance, preparing vacant units for lease, etc.
  • Perform other responsibilities as assigned.




  1. Four years property management of a building with more than 100 units, and preferably of type 5 construction with elevators and security, security cameras and alarm monitoring systems.
  2. Experience with and a strong working knowledge of landlord, tenant and Fair Housing laws.
  3. Experience managing at low-income housing projects and a strong working knowledge of compliance with Low-Income Housing Tax Credits financing and Section 8 requirements.
  4. Excellent supervisory skills with a minimum two years supervisory experience of more than three property operations employees, including providing training and developing the skills of others.
  5. Experience developing, implementing and monitoring policies and procedures, and project troubleshooting.
  6. Experience working in and coordinating groups and team building.
  7. Must possess excellent written and oral communication skills. Demonstrated experience that shows a high degree of interpersonal skills working with staff, housing residents, housing partners and the public.
  8. Good mathematical aptitude and ability to understand financial statements and budget preparation
  9. Proficient in word processing and Excel spreadsheet programs. Previous experience with record keeping and report preparation.
  10. Ability to work independently with minimal supervision while performing multiple tasks.
  11. Experience working with homeless individuals in a residential setting, familiarity with a Housing First model is desirable.
  12. Must have reliable transportation to work at multiple locations.
  13. Must pass criminal background checks and drug screening test.


If interested in this position please send in a cover letter and resume to the Low Income Housing Institute. All application materials should be mailed, faxed, or dropped off in person to:


The Low Income Housing Institute

Attn: Human Resources

2407 1st Avenue

Seattle, WA 98121

Fax: (206) 443-9851


Or e-mailed to: hr@lihi.org




The Low Income Housing Institute (LIHI) is an equal opportunity employer. Qualified women and minorities are encouraged to apply.  LIHI participates in the E-Verify program.

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