Special Projects Manager –
Whittier Heights Village
POSTING DATE: April 27, 2018
REPORTS TO : Regional Area Manager
HOURS: Full-time, 40 hours per week
PAY RANGE: DOE
BENEFITS: Medical, dental, vision, life/disability, retirement, vacation and sick leave
POSITION TYPE: Exempt, management position
The Low Income Housing Institute (LIHI) develops and manages housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing for all. LIHI provides over 2,000 affordable apartments in the Puget Sound region. The majority of LIHI housing serves formerly homeless people below 30% of the area median income. Seattle/King County has over 11,500 homeless people with over 4,000 who are unsheltered. LIHI sponsors eight tiny house villages that provide a crisis response to homelessness. We provide supportive services to move people into long term housing and access to healthcare, employment and education.
Whittier Heights Village serves up to 20 homeless women on a harm reduction model. The women are referred from the city of Seattle’s Navigation Team. This position will provide a high-level of expertise in management, operation and coordination of staff, contractors, vendors, and volunteers at Whittier Heights Village. This position supervises activities at the site and maintains a safe environment for all the residents at the Village. This position also provides emergency coverage as needed and works closely with all Village Organizers, the on-site Case Manager and LIHI Management team.
Staff Support and Supervision
- Hire, supervise, and train staff, volunteers, interns and interface with vendors, contractors, consultants, and community members.
- Complete staff evaluations that address performance concerns, set goals with clear performance expectations
- Troubleshoot resident issues, refer issues as appropriate to management, and work in a team approach to determine the best course of action.Program Management and Coordination
- Provide an on-site presence, monitoring the Village site and surrounding areas. Coordinate activities, staffing and maintenance of the community and dining spaces, the yard, and tiny houses. Ensure safety and well-being of residents. The purpose is to assist with deterring theft, violence, vandalism, illegal activities or infractions of rules and code of conduct.
- Enforce rules and guest policy.
- Assist clients/participants in completing move-in and move-out paperwork.
- Monitor individuals entering and exiting the property. Maintain logs and complete incident reports.
- Provide outreach and info to neighborhood organizations, residents, and the Whittier Heights Village Community Advisory Committee.
- Monitor activities and appearance, and perform light-maintenance and janitorial of all common areas, entry, kitchen, community space, bathrooms, grounds and the perimeter of the Village.
- Assist in preparing vacant units including light maintenance, cleaning, and coordinating with vendors in a timely manner.
- Maintain inventory of basic supplies and assist in ordering supplies.
- Respond to residents’ concerns and questions regarding the Village.
- Respond to emergencies on site, being on-call with cell phone and performing grounds checks. Call 911 in case of emergencies such as fire or injuries. Alert LIHI staff and management of incidents, safety concerns and other related issues.
- Work with other staff members, grassroots partners, community groups, government entities, volunteers and future residents on community notification, tours and community outreach.
- Obtain and respond to input and feedback from residents, oversee inspection and upkeep of tiny houses and other structures and evaluate habitability and quality of life.
- Organize training for staff and residents on domestic violence, mental health, hoarding, self help, and other areas.
- Perform other responsibilities as assigned.
- Two years experience working in the human services field.
- Experience providing services to low-income and/or homeless women.
- One year experience working on leading a program or project with staff and volunteers.
- Ability to effectively supervise staff, interns and volunteers, and to work with confidential, sensitive information (physical, electronic, and verbal) and maintain confidentiality.
- Ability to work in a fast-paced, fairly independent and autonomous work environment. Must be a self-starter, highly organized, able to prioritize, multi-task, meet deadlines, and follow-up.
- Must have exceptional problem solving skills, be able to resolve conflicts, and ability to work effectively with difficult people.
- Proficient in, Microsoft Office, PowerPoint and Excel spreadsheet programs. Previous experience with record keeping and report preparation.
- Proven ability to work with minimal supervision.
- Must possess a strong sense of ethics, professional boundaries, and an inviting demeanor. Respect for homeless people, diplomacy/tact, and an optimistic approach are essential. The person in this position must be able to tolerate and welcome differences of opinion and have an appreciation for diversity.
- Excellent communication skills.
- Must have valid driver’s license and working vehicle.
- Must pass criminal background check and drug screening test.
If interested in this position, please send in a cover letter and resume. Applications are available on the LIHI website at www.lihi.org, may be obtained in person at the office, or will be mailed to you by phone request at (206) 443-9935. All application materials should be mailed, faxed, or dropped off in person to:
The Low Income Housing Institute
Attn: Human Resources
2407 1st Avenue, Suite 200
Seattle, WA 98121
Fax: (206) 443-9851
Or e-mailed to: firstname.lastname@example.org
The Low Income Housing Institute is an equal opportunity employer. LIHI participates in E-Verify. Qualified women and minorities are encouraged to apply.