Frye Hotel Special Projects Manager
POSTING DATE: April 30, 2018
REPORTS TO: Executive Director
HOURS: Full time, 40+ hours/week, includes some evenings and weekends
PAY RANGE: DOE
BENEFITS: Medical, dental, disability, retirement, vacation & sick leave
POSITION TYPE: Exempt, management position
The Low Income Housing Institute (LIHI) owns and operates over 1,600 units of permanent and transitional housing for low income and homeless families and individuals throughout the Puget Sound region. This position will manage the Frye Hotel, 234 units of Section 8 housing for families, seniors and disabled individuals.
LIHI’s housing is maintained as affordable housing through a variety of public and private funding including Low Income Housing Tax Credits, HUD Section 8 subsidies, Washington State, King County and City of Seattle housing programs. These multiple financing sources combined with bank and other private financing create complicated compliance requirements.
The person in this position will work at the Frye Hotel and maintain this historic building located in Seattle’s Pioneer Square neighborhood. Building staff include housing management, maintenance, front desk/security and supportive services staff providing services to formerly homeless individuals with mentally ill and/or substance abuse. The position will consist of supervising staff which will provide 24/7 coverage to manage and maintain the property. Responsibilities include overseeing compliance, property management, finance, community relations, and tenant problem solving. The position includes making staffing decisions, coordinating housing management procedures, working with service staff to develop programs and activities aimed at creating a positive living environment. The position is responsible for enforcing consistent policies and procedures that are in full compliance with funding regulations. Additionally, the Frye will be starting a major occupied rehab in December, 2018. This position will work closely with the development team on the renovation and relocating tenants into other units at the Frye as required by the rehab team.
Staff Support, Training and Supervision:
- Work on-site at the Frye Hotel.
- Work with leasing staff to recruit potential tenants, obtaining applications and make tenant selection decisions.
- Hire, supervise, train and support all housing management staff.
- Hire, supervise, train and support all supportive services staff.
- Identify training needs for housing management staff and help implement training.
- Support on site staff in effectively maintaining established policies and programs.
- Troubleshoot tenant issues and oversee grievance process.
- Complete staff evaluations that address performance concerns, set goals with clear performance expectations.
- Apply training in conflict resolution, Landlord/Tenant law, Fair Housing and Low Income Housing Tax Credit program compliance and SHA Section 8 compliance and other program requirements as required.
Program Management and Compliance Implementation:
- In conjunction with Supportive Services staff, develop a program of activities, education and other meetings with tenants, partners and neighbors.
- Develop, implement and expand housing management policy and procedures that promote consistency, compliance with Fair Housing regulations, and meeting funding compliance requirements.
- Assume property maintenance oversight responsibilities including ordering and approving repairs, inspecting the condition of building, scheduling maintenance, preparing vacant units for lease, etc.
- Develop a thorough understanding of contracts with funders, complete accurate and timely reports to funders and ensure compliance with funder agreements.
- Help assess property management needs and work with LIHI Facilities Manager and Frye Maintenance Supervisor in planning and decision making at the property.
- Review site paperwork and tenant files for proper procedure and documentation.
- Provide regular reports to LIHI Management staff regarding property management and performance.
- Work collaboratively with fundraising and Supportive Services staff to fundraise for services and capital needs.
- Work collaboratively with development staff on relocating tenants and coordinating the rehab and renovation.
- Work collaboratively with contractors and vendors to coordinate the construction related to the renovation.
- Provide feedback on improvements needed. Conduct staff meetings and planning sessions.
- Attend community meetings to maintain good communication with neighbors.
- Apply a working knowledge of property management software, reviewing staff work and review summary reports to assist staff with checking the accuracy of their work, making corrections as needed.
- Work with LIHI CFO and Accounting Manager to manage finance and accounting functions.
- Develop and implement the budget, monitoring the budget against the actual, purchase office supplies, collect rents, maintain rent roll, maintain petty cash fund, and ensure that there is a clear audit trail for all administrative functions.
- Approve expenditure requests according to LIHI policies and property management and partnership agreements.
- Prepare the needed reports to City of Seattle, WSHFC, HUD and funders and investors. Prepare and send reports or billings for all revenue sources.
- Oversee contracts with partners, providers and others. Oversee leases with commercial tenants.
Property Facilities Management:
- Work with staff to conduct site physical condition reviews monthly. Review at least quarterly and if required more often, the tenant units to ensure that LIHI buildings are well maintained. Provide feedback to Frye Maintenance Supervisor.
- Work with staff to compile information for and complete the Capital Needs Assessment report and replacement reserves use. Prepare annually the preventive maintenance schedule to be followed for the housing and for the building. Cooperate with LIHI Housing Development staff on rehab and capital needs.
- Monitor implementation of preventative maintenance work.
- Work with LIHI Facilities Manager and Frye Maintenance Supervisor to ensure property maintenance oversight responsibilities including ordering and approving repairs, inspecting the condition of building, scheduling maintenance, preparing vacant units for lease, etc.
- Perform other responsibilities as assigned.
- Four years property management of a building with more than 50 units, and preferably with elevators and security, security cameras and alarm monitoring systems.
- Experience with and a strong working knowledge of Landlord/Tenant and Fair Housing laws.
- Experience managing at low-income housing projects and a strong working knowledge of compliance with Low-Income Housing Tax Credits financing and Section 8 requirements.
- Excellent supervisory skills with a minimum two years supervisory experience of more than three property operations employees, including providing training and developing the skills of others.
- Experience developing, implementing and monitoring policies and procedures, and project troubleshooting.
- Experience working in and coordinating groups and team building.
- Must possess excellent written and oral communication skills. Demonstrated experience that shows a high degree of interpersonal skills working with staff, housing residents, housing partners and the public.
- Good mathematical aptitude and ability to understand financial statements and budget preparation
- Proficient in word processing and Excel spreadsheet programs. Previous experience with record keeping and report preparation.
- Ability to work independently with minimal supervision while performing multiple tasks.
- Experience working with homeless people in a residential setting, familiarity with a Housing First model is desirable.
- Must pass criminal background check and drug screen test.
If interested in this position, please send resume and a cover letter addressing your qualifications to:
The Low Income Housing Institute
Attn: Human Resources
2407 1st Avenue, Suite 200
Seattle, WA 98121
Phone: (206) 957-8023
Fax: (206) 443-9851
For more information review our website at www.LIHI.org.
Closing date: Open until filled.
The Low Income Housing Institute is an equal opportunity employer. LIHI participates in E-Verify. Qualified women and minorities are encouraged to apply.