HMIS Agency Administrator



HMIS Agency Administrator

Open to current, regular, LIHI employees only.


DATE POSTED:            February 2, 2017

REPORTS TO:              Manager of Supportive Services

HOURS:                       Full time, 40 hours per week

PAY RANGE:               $42,000 – $50,000 (full-time annual)

BENEFITS:                   Medical, dental, life/disability, pension, vacation & sick leave

POSITION TYPE:         Non-exempt position

CLOSING DATE:          February 6, 2017                    


The Low Income Housing Institute (LIHI) develops, owns, and operates housing for homeless and low-income families and individuals; provides technical assistance to communities and other non-profits and advocates for housing justice.

The HMIS Technical Administrator is responsible for hands-on software training, technical support, and management of the LIHI HMIS data collection system, quality assurance, reporting processes and security procedures. This position is required to travel as-needed to LIHI supportive housing projects around Puget Sound.


Technical Administration (50%)

  • Manage LIHI’s compliance with the most recent versions of the Partner Agency Privacy and Data Sharing Agreement and Memorandum of Understanding and all other applicable plans, forms, manuals, standards, agreements, policies, and governance documents
  • Detect and respond to violations of any applicable HMIS plans, forms, manuals, standards, agreements, policies, and governance documents
  • Serve as the primary contact for all communication related to the HMIS at LIHI
  • Ensure complete and accurate data collection by LIHI End Users as established by HMIS plans, forms, manuals, standards, agreements, policies, and governance documents
  • Request End User licenses
  • Ensure that LIHI maintains adequate internet connectivity
  • Maintain complete and accurate LIHI and program descriptor data in HMIS
  • Work with Bitfocus to configure provider preferences (including assessments, referrals, services, etc.) in HMIS
  • Complete reporting according to applicable reporting standards established by the U.S. Department of Housing and Urban Development (“HUD”) and local funders
  • Support LIHI in aligning with the CoC practices on CEA implementation
  • Perform authorized imports of client-level data individually or in bulk; and

Data Security Management (30%)

  • Conduct a complete and accurate quarterly review of the Partner Agency’s compliance with all applicable plans, forms, manuals, standards, agreements, policies, and governance documents
  • Complete the HMIS Quarterly Compliance Certification Checklist (the “Checklist”), and forward the Checklist to the HMIS Lead Agency and the System Administrator, as defined therein
  • Continually monitor and maintain security of all staff workstations used for HMIS data entry which includes, but is not limited to, ensuring workstation computers are password-protected and locked when not in use, ensuring that non-authorized persons are unable to view any HMIS workstation computer monitor, and ensuring that documents printed from HMIS are sent to a printer in a secure location where only Authorized Persons have access
  • Safeguard client privacy by ensuring LIHI and LIHI Users comply with all HUD Rules
  • Investigate potential and actual breaches of either HMIS system security or client confidentiality and security policies, and immediately notifying the County and the System Administrator, as defined in the Checklist, of substantiated incidents;
  • Develop and implement procedures for managing new, retired, and compromised local system account credentials
  • Develop and implement procedures that will prevent unauthorized users from connecting to any LIHI network
  • Ensure all LIHI End Users sign and execute the HMIS End User Agreement and retaining records of all signed HMIS End User Agreements
  • Ensure all LIHI End Users complete the HMIS Privacy and Security Training, HMIS Client Consent Training, and the HMIS Workflow Training, as well as all other mandatory trainings; retaining documentation of training completion; and forwarding such documentation to the HMIS Lead Agency

Management (20%)

  • Participate in public policy advocacy efforts by providing non-confidential demographic information of homeless population at meetings and testify at hearings
  • Participate in fundraising for LIHI Supportive Services by providing information and feedback for grant applications, and helping maintain and grow community contacts
  • Participate in staff meetings and planning sessions
  • Participate in staff administration and management; hiring processes, trainings, disciplinary action processes
  • Provide as needed coverage for vacant positions until filled.
  • Report regularly to Supportive Services Manager on programmatic issues
  • Complete other records and reports appropriate to the position as directed by the Supportive Service
  • Assist staff with administrative and program work related to the operating of supportive housing and social service projects at LIHI
  • Assist with writing and word-processing including preparation of spreadsheets, overseeing grants, funding applications, correspondence, reports and community meetings as relates to agency programs



  • Bachelor’s degree in Social Work or related field, from an accredited institution
  • Three or more years of experience working with HMIS software, or related Human Services database management software
  • Proficient with web-based human services software, computer database management, and Microsoft Office products (Word, Excel, Access and PowerPoint)
  • Strong problem solving skills and demonstrated ability to troubleshoot and resolve data-collection problems
  • Knowledge of and experience working with the issues faced by homeless, low-income, vulnerable populations
  • Experience and ability to work well with Human Service agencies, particularly those serving individuals at risk of or currently experiencing homelessness
  • Knowledge or experience with obtaining and maintaining grants and contracts
  • Commitment to social change through the empowerment of low-income people
  • Excellent communication and conflict resolution skills, both written and verbal, and ability to think analytically
  • Current Washington State driver’s license and a reliable vehicle
  • Must pass drug screening test


This is a non-exempt position.


If interested in this position please email, fax or send in a cover letter and resume to:


The Low Income Housing Institute

Attn: HR

2407 1st Avenue

Seattle, WA 98121

Fax: (206) 443-9851


Or e-mailed to:




Closing date: Open until filled.


The Low Income Housing Institute is an equal opportunity employer. LIHI participates in E-Verify. Qualified women and minorities are encouraged to apply.

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