Clinical Case Manager




Arion Court Clinical Case Manager

GPD Veteran Program

Downtown Seattle





REPORTS TO:         Area Manager

PAY RANGE:          $39,416 – 47,938, $18.95-$23.04 DOE fulltime annual

HOURS:                     Full time, 40 hours/week

BENEFITS:               Medical, dental, vision, life/disability, retirement, vacation & sick leave

POSITION TYPE:   Non-exempt position


The Low Income Housing Institute (LIHI) develops and operates housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing justice.


Arion Court is a MALE ONLY residential property located in downtown Seattle. It occupies three floors (no elevator) and offers 36 single-room occupancy (SRO) units.  Sixteen units are set-aside as transitional housing for previously homeless low-income veterans.  The other 20 units are permanent low-income housing.


The Arion Court Clinical Case Manager provides intensive case management services, supportive counseling and other therapeutic services for our 16+ veteran residents that participate in the Grant per Diem (GPD) program. Services provided need to encompass substance use counseling, mental health counseling, health/wellness education, housing, financial stability and entitlement advocacy.  The Clinical Case Manager will also facilitate psycho-educational social service groups.

  • Manages a caseload of 16+ active clients.
  • Coordinates receipt of VA eligible and ongoing psychosocial assessments, care planning, counseling, outreach, case conferences, advocacy, referrals & discharge planning for all enrolled clients.
  • Establishes treatment goals and objectives with clients as part of the interdisciplinary team, with particular focus on achieving permanent housing, finding/sustaining employment and/or participating in education/training, and accessing all available entitlements/benefits. Coordinates and documents progress toward goals.
  • Functions as a guide/lead to ensure that community events/activities promote positive clinical outcomes and dovetail with case management goals.
  • Provides crisis intervention /de-escalation support and performs daily monitoring of any resident who is deemed to need it.       Consults with supervisor and completes prompt reports on all incidents including trauma or behavioral problems requiring heightened intervention.
  • Refers clients for psychiatric assessments or other VA-based or community-based services as appropriate. Tracks the services/supports residents received from other community providers; networks and coordinates with service providers; advocates as needed to speed access to resources/services.       Coordinates joint case conferences if/when deemed necessary.
  • Develops a collaborative relationship with clients to monitor and promote a sense of belonging within the Arion Court community; encourages clients to share their stories and dreams, and to assert their needs and concerns. Promptly seeks resolution to issues that arise for the client in the course of residency.
  • Takes the lead in presenting psycho-social needs, strengths and limitations of all assigned clients during care planning meetings and case conferences; completes summaries of all clients on caseload and discusses outreach efforts for clients with whom no face to face contact has occurred.
  • Coordinates veteran resources for agency at large and provides education to agency staff. Provides clinical support to other agency case managers upon request.       Supports and participates in advocacy efforts to end homelessness for veterans.
  • Participates in Quality Assurance activities related to file audit and preparation.
  • Train new GPD staff
  • Must have a drivers license and clean driving record
  • Must drive company vehicle- 12 passenger van
  • Must transport residents to housing appointments, medical appointments, and activities as planned for the veteran residents
  • Other duties as assigned by the Manager of Supportive Services and/or Area Manager.



  • Participate in staff meetings and planning sessions.
  • Report regularly to Community Support Supervisor on programmatic issues.
  • Supervise Interns at Undergrad and graduate level
  • Communicate with Veteran’s Grant and Per Diem Liaison on a regular basis regarding client issues/concerns.
  • Maintain records of activities and contacts with tenants/agencies and case management records.
  • Complete other records and reports appropriate to the position as directed by the Community Support Supervisor.
  • Prepare and submit annual reports to the Veteran’s Grant and Per Diem Liaison.
  • Participate in annual file review performed by Veterans Administration personnel.
  • Participate in bi-weekly GPD meetings with Veteran Administration Liaison
  • Participate in quarterly GPD meetings
  • Participate in the VA coordinated entry system, 25 cities.
  • Complete monthly billing for the 16 veteran beds
  • Complete HMIS data
  • Complete monthly, and quarterly reports


Community Building

  • Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for residents.
  • Initiate and encourage resident involvement in community-building activities, such as community meetings, meals, and support groups.
  • Facilitates weekly resident support groups, education groups, and some outings/activities (which may require some preparation of snacks and light meals). Initiates and encourages resident involvement in community-building activities and leadership opportunities.
  • Produce needed written materials, including community newsletters.
  • Contribute to the development of a community that values cultural diversity.





  • Experience with veterans
  • All applicants must possess an MSW a LSWAIC, (preferred) or MA and a valid Washington State Department of Health CDP credential (CDP preferred, minimum of CDPT required) at time of hire; from an accredited university.
  • License/Certification preferred.
  • At least two years experience working in providing intensive case management services to veterans and/or individuals coping with current mental illness and chemical dependency.
  • Knowledgeable of housing resources.
  • Skills in group facilitation and counseling are required.
  • Ideal candidate should be able to employ a variety of clinical techniques, theories and skills to elicit sensitive information, handle crises and work effectively in an interdisciplinary team.
  • Commitment to social change through the empowerment of low-income people.
  • HMIS data entry experience
  • Excellent communication skills, both written and verbal.
  • Current Washington State driver’s license.
  • Computer experience.
  • Must pass criminal background check.
  • Must pass drug screening test.


This is a unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU).


If interested in this position please send in a cover letter and resume. View full job description at  All application materials should be mailed, faxed, or dropped off in person to:


The Low Income Housing Institute

Attn: Human Resources Manager

2407 1st Avenue

Seattle, WA 98121

Fax: (206) 443-9851

Or e-mail to:




Closing date: Open until filled.


The Low Income Housing Institute is an equal opportunity employer. LIHI participates in E-Verify. Qualified women and minorities are encouraged to apply.

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