Case Manager Vets




Case Manager

Arion Court


DATE POSTED:         February 23, 2017

REPORTS TO:         Area Manager

PAY RANGE:              $36,051 – 45,063 (fulltime annual)

HOURS:                 Full time, 40 hours/week

Monday – Friday 11:00am – 7:30pm

BENEFITS:             Medical, dental, life/disability, retirement, vacation & sick leave

POSITION TYPE:    Non-exempt position


The Low Income Housing Institute (LIHI) develops and operates housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing justice.


LIHI owns and operates apartment buildings for low-income families and individuals. Many of the complexes have community facilities including playgrounds, computer labs, and community rooms. The Case Manager is responsible for establishing relationships with community referral agencies and their case managers and working at several LIHI properties to intervene in tenant crises, provide informal counseling to tenants as needed, provide information and referral assistance to tenants, and coordinate community-building activities.  This position will work in downtown Seattle.


Information and Referral/Case Management


  • Case Management and transitional service planning for formerly homeless individuals.
  • Build effective relationships with tenants.
  • Knowledge of, or willingness to learn about issues specific to homeless Veterans.
  • Become knowledgeable of information and referral resources. Provide information and referral to residents, including through distribution of written material.
  • Informally assess tenants as to current level of social service needs.
  • Ensure that Veteran clients have access to all services they are eligible for through the Veterans Administration Health Care System.
  • Offer brief interventions for selected households, either referred by building management as at risk of eviction or self-identified.
  • Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
  • Coordinate with local agencies to provide services that meet the needs of LIHI residents.
  • Work collaboratively with building management and Supportive Services staff to increase stability and retention of tenants in LIHI housing.
  • Develop and sustain collaborative working relationships with Veteran Administration personnel.



Community Building

  • Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for residents.
  • Initiate and encourage resident involvement in community-building activities, such as community meetings, meals, and support groups.
  • Produce needed written materials, including community newsletters.
  • Contribute to the development of a community that values cultural diversity.



  • Participate in staff meetings and planning sessions.
  • Report regularly to Community Support Supervisor on programmatic issues.
  • Communicate with Veteran’s Grant and Per Diem Liaison on a regular basis regarding client issues/concerns.
  • Maintain records of activities and contacts with tenants/agencies and case management records.
  • Complete other records and reports appropriate to the position as directed by the Community Support Supervisor.
  • Prepare and submit annual reports to the Veteran’s Grant and Per Diem Liaison.
  • Participate in annual file review performed by Veterans Administration personnel.




  • Participate in public policy advocacy efforts including recruiting residents to attend public meetings and testify at hearings.
  • Participate in fundraising for the Supportive Services department by providing information and feedback for grant applications; and helping establish community contacts.
  • Perform other related duties as required.



  • Bachelor’s degree in Social Work or related field, from an accredited institution.
  • At least two years experience working with homeless or low-income populations, including persons with mental health disabilities and substance abuse problems.
  • Knowledge of local resources for homeless and low-income people.
  • Ability to work well with community agencies and resources.
  • Commitment to social change through the empowerment of low-income people.
  • Excellent communication skills, both written and verbal.
  • Current Washington State driver’s license.
  • Washington State Counselor’s Registration, or equivalent State qualification.
  • Must have a current WA State Driver License.
  • Must be able to drive a 12-passenger company van.
  • Computer experience.
  • Must pass a drug screen test.


Preferred Qualifications: (Lack of this qualification will not exclude a candidate.)

  • Experience with Veterans.


This is a unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU).


If interested in this position please send in a cover letter and resume. Application forms can be used as a substitute for a cover letter and resume, but are not required during the first step of the application process.  Applications are available on the LIHI website at , may be obtained in person at the office, or will be mailed to you by phone request at (206) 443-9935 ext 0.  All application materials should be mailed, faxed, or dropped off in person to:


The Low Income Housing Institute

Attn: Human Resources Manager

2407 1st Avenue

Seattle, WA 98121

Fax: (206) 443-9851

Or e-mail to:




Closing date: Open until filled.


The Low Income Housing Institute is an equal opportunity employer. LIHI Participates in E-Verify. Qualified women and minorities are encouraged to apply.

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