Case Manager Temporary



Arbor Manor

Permanent Supportive Housing Case Manager-TEMPORARY (1 YEAR CONTRACT)

Lacey, WA


DATE POSTED:           September 30, 2016

REPORTS TO:             Area Manager & Manger of Supportive Services

HOURS:                      Part-time, 24 – 30 hours/week (typical hours are 11:30am-6pm), Must be able to  work a flexible schedule including most weekends

PAY RANGE:               $36,051.00 – 45,063.75

BENEFITS:                  Vacation and sick leave. May enroll for medical/dental/vision benefits via



This is a non-exempt temporary position expected to last 12 to 24 months, depending on funding


The Low Income Housing Institute (LIHI) develops and manages housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing for all. LIHI also provides services to residents through community building and mutual housing models, through our Resident Services Department and by partnering with area human service providers to further meet the needs of our residents.


Program Description: Arbor Manor is a 5 bedroom Permanent Supportive Housing program and utilizes the Housing First Model for women ages 18 and older who experience chronic homelessness. Sidewalk organization referrers’ eligible/ the most vulnerable applicants who are experiencing long term homelessness through the Thurston County Coordinated Entry System.  Income is not required to be able to live at Arbor Manor, if a resident does have an income rent is zero, rents are 30% of the client’s income. Arbor Manor’s goals are to rapidly house and provide stability to the most vulnerable with in permanent housing.

A person who is ‘‘chronically homeless’’ is an unaccompanied homeless individual with a disabling condition

-who has either been continuously homeless for a year or more,

-OR has had at least four (4) episodes of homelessness in the past three (3) years.

In order to be considered chronically homeless, a person must have been sleeping in a place not meant for human habitation (e.g., living on the streets) and/or in an emergency homeless shelter.

A disabling condition is defined as:

– Diagnosable substance use disorder

– Serious mental illness,

– Developmental disability,

– Or chronic physical illness

– Or disability including the co-occurrence of two or more of these conditions.

A disabling condition limits an individual’s ability to work or perform one or more activities of daily living.


Position Description: The Case Manager will provide professional operational support to the residents at Arbor Manor. The Case Manager will address and concerns and be trained in crisis intervention to address residents immediate needs.  The Case Manager will work with other organizations to provide wrap around services and care for the residents.  The Case Manager is responsible for collecting data for the Homeless Management Information System (HMIS), a requirement for funding.  The Case Manager will participate in a team with LIHI staff along with counselors and case managers from other organizations. The Area Manager will provide the overall supervision of the Case Manager with ongoing support from the Manager or Supportive Services and focus on the overall property management.




  1. Orients new residents; explains house rules and regulations.
  2. Documents rule violations.
  3. Collect Data for the Homeless Management Information System (HMIS)
  4. Attend all Case Manager meetings/trainings
  5. Provides motivational and informational support to residents.
  6. Assures that monthly rents paid promptly and delivered to the Area Manager each month.
  7. Collects service match documentation and receipts from all residents and delivers the information to the Area Manager each month.
  8. Reviews and approves resident lease documents.
  9. Type, file, photocopy, process transmittals/mailings and other office duties as needed.
  10. Maintain case notes and resident files
  11. Produce written materials, including community newsletters.
  12. Attends to overall safety and sanitation of the house; responds to house and resident emergencies and calls Area Manager/Program Coordinator when needed.
  13. Inspects the house on a regular basis and reports any property damage or electrical/plumbing/mechanical problems to the Program Coordinator.
  14. Forward maintenance request forms to LIHI’s maintenance department; track maintenance work and needs.
  15. Holds monthly House Meetings of all residents.
  16. Assigns household duties among residents on rotating basis and monitors performance.
  17. Assist with unit turns, as needed.
  18. Assist with conducting outreach for vacancies.
  19. Assist with maintaining residential files.
  20. Arrange service from vendors and utility companies as needed.
  21. Other tasks as assigned in order to provide a clean, safe and stable living environment.



  1. Bachelor’s or Masters degree in Social Work or related field, from an accredited institution. Must provide copies of Degree and Transcripts.
  2. At least two years experience working with homeless or low-income populations, including persons with mental health disabilities and substance abuse problems.
  3. Knowledge of local resources for homeless and low-income people.
  4. Ability to work well with community agencies and resources.
  5. Commitment to social change through the empowerment of low-income people.
  6. Excellent communication skills, both written and verbal.
  7. Have good working knowledge of chemical dependency, treatment and the recovery process; prefer a recovering chemically dependent individual with at least two years of sobriety.
  8. Ability to remain calm and defuse potentially disruptive situations; establish and maintain appropriate boundaries in relationships with residents, emotional maturity and good “common sense” judgment.
  9. Experience working with low income or minority individuals is desirable.
  10. Excellent organizational skills and proven ability to work without direct supervision.
  11. Demonstrated ability to work with people with sensitivity to cultural, mental health, and class issues, and a demonstrated commitment to low income housing.
  12. Experience in clerical/administrative work, social services. Demonstrated ability to provide high quality staff support.
  13. Ability to communicate and work effectively with resident or other social service providers.
  14. Excellent problem solving and conflict resolution skills.
  15. Be able to lift 25 pounds
  16. Must pass Washington State Patrol criminal background check
  17. Must pass drug screening test.
  18. Must have a reliable vehicle with Insurance
  19. Washington State Driver’s License and own vehicle preferred to facilitate transport of residents.



  1. Must obtain and provide proof of Adult CPR/First Aid certificate within the first 90 days
  2. Must obtain and provide proof of Food Handlers permit


If interested in this position please send in a cover letter and resume.


All application materials should be mailed, faxed, or dropped off in person to:


The Low Income Housing Institute

Attn: Human Resources

2407 1st Avenue

Seattle, WA 98121

Fax: (206) 443-9851


Or e-mailed to:




Closing date: Open until filled.


The Low Income Housing Institute is an equal opportunity employer. LIHI participates in E-Verify. Qualified women and minorities are encouraged to apply.

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