Case Manager –
Support for families and individuals.
South Seattle and Roving
DATE POSTED: February 12, 2016
REPORTS TO: Area Manager
PAY RANGE: $16.83 – 21.03
HOURS: Fulltime, 40 hours/week
BENEFITS: Life/disability, retirement, vacation & sick leave. Medical/Vision/Dental
is available via premium-share.
POSITION TYPE: Non-exempt position
The Low Income Housing Institute (LIHI) develops and operates housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing justice.
LIHI owns and operates apartment buildings for low-income families and individuals. The Case Manager is responsible for primary case management of homeless families in transitional housing, establishing relationships with community referral agencies and their case managers and working at LIHI properties to intervene in tenant crises, provide informal counseling to tenants as needed, provide information and referral assistance to tenants, and coordinate community-building activities. This position will work in south Seattle three days a week and the greater-Seattle area two days a week.
Information and Referral/Case Management
- Build effective relationships with tenants.
- Become knowledgeable of information and referral resources. Provide information and referral to residents, including through distribution of written material.
- Formally and informally assess tenants as to current level of social service needs.
- Case management and service planning for families transitioning from homelessness, including goal setting tracking of performance and achievement.
- Offer case management for selected residents, either referred by building management as at risk of eviction, or self-identified.
- Make referrals or initiate services to address mental health and substance abuse issues where possible.
- Coordinate with local agencies to provide services that meet the needs of LIHI residents.
- Work collaboratively with building management and Supportive Services team to increase stability and retention of tenants in LIHI housing.
- Coordinate with agencies and volunteers to provide on-and off-site activities for residents, particularly youth.
- Initiate and encourage resident involvement in community-building activities, such as community meals, holiday celebrations and support groups.
- Produce written materials, including community newsletters.
- Contribute to the development of a community that values cultural diversity.
- Participate in staff meetings and planning sessions.
- Report regularly to Supportive Services Manager on programmatic issues.
- Keep daily records of activities and contacts with tenants/agencies and case management records.
- Complete other records and reports appropriate to the position as directed by the Supportive Services Director.
- Participate in public policy advocacy efforts including recruiting residents to attend public meetings and testify at hearings.
- Participate in fundraising for Supportive Services by providing information and feedback for grant applications; and helping establish community contacts.
- Perform other related duties as required.
- Bachelor’s degree in Social Work or related field, from an accredited institution.
- At least two years experience working with homeless or low-income families with children, including persons with physical or mental disabilities, substance abuse problems, immigrants, and refugees.
- Knowledge of local resources for homeless and low-income people.
- Ability to work well with community agencies and resources.
- Commitment to social change through the empowerment of low-income people.
- Excellent communication skills, both written and verbal.
- Current Washington State driver’s license.
- Computer experience.
Preferred Qualifications: (Lack of this qualification will not exclude a candidate.)
- Fluency in Spanish, Amharic, Somali or Mandarin.
This is a unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU).
If interested in this position please send in a cover letter and resume. Application forms can be used as a substitute for a cover letter and resume, but are not required during the first step of the application process. Applications are available on the LIHI website at www.lihi.org , may be obtained in person at the office, or will be mailed to you by phone request at (206) 443-9935 ext 0. All application materials should be mailed, faxed, or dropped off in person to:
The Low Income Housing Institute
Attn: Human Resources Manager – Case Manager Roving/South End
2407 1st Avenue
Seattle, WA 98121
Fax: (206) 443-9851
Or e-mail to: HR@lihi.org
NO PHONE CALLS, PLEASE
Closing date: Open until filled.
The Low Income Housing Institute is an equal opportunity employer. Qualified women and minorities are encouraged to apply.