Case Manager

 

 

JOB DESCRIPTION

Case Manager

Downtown Seattle

DATE POSTED:         July 17, 2017

REPORTS TO:         Area Manager

PAY RANGE:              $36,988 – 46,235 (fulltime annual)

HOURS:                 Full time, 40 hours/week

BENEFITS:             Medical, dental, vision, life/disability, retirement, vacation & sick leave

POSITION TYPE:    Non-exempt position

 

The Low Income Housing Institute (LIHI) develops and operates housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing justice.

 

LIHI owns and operates apartment buildings for low-income families and individuals. Many of the complexes have community facilities including playgrounds, computer labs, and community rooms. The Case Manager is responsible for establishing relationships with community referral agencies and their case managers and working at several LIHI properties to intervene in tenant crises, provide informal counseling to tenants as needed, provide information and referral assistance to tenants, and coordinate community-building activities.  The successful candidate will have demonstrated experience working/problem solving with a challenging clientele on a daily basis.
Responsibilities:

 

Information and Referral/Case Management

 

  • Build effective relationships with tenants.
  • Become knowledgeable of information and referral resources. Provide information and referral to residents, including through distribution of written material.
  • Maintain updated information tools for tenant use in accessing community resources.
  • Formally and informally assess tenants as to current level of functioning and social service needs.
  • Offer case management for selected residents, either referred by building management as at risk of eviction or self-identified.
  • Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
  • Coordinate with local agencies to provide services that meet the needs of LIHI residents.
  • Work collaboratively with building management and Supportive Services staff to increase stability and retention of tenants in LIHI housing.

 

Community Building

 

  • Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for residents.
  • Initiate and encourage resident involvement in community-building activities, such as community meetings, meals, and support groups.
  • Produce needed written materials, including community newsletters.
  • Contribute to the development of a community that values cultural diversity.

 

 

Administrative

 

  • Participate in staff meetings and planning sessions.
  • Report regularly to Supportive Services Manager on programmatic issues.
  • Maintain records of activities and contacts with tenants/agencies and case management records.
  • Complete other records and reports appropriate to the position as directed by the Supportive Services Manager.

 

Other

  • Participate in public policy advocacy efforts including recruiting residents to attend public meetings and testify at hearings.
  • Participate in fundraising for Supportive Services by providing information and feedback for grant applications; and helping establish community contacts.
  • Perform other related duties as required.

 

Qualifications:

 

  • Bachelor’s degree in Social Work or related field, from an accredited institution.
  • At least two years experience working with homeless or low-income populations, including persons with mental health disabilities and substance abuse problems.
  • Knowledge of local resources for homeless and low-income people.
  • Ability to work well with community agencies and resources.
  • Commitment to social change through the empowerment of low-income people.
  • Excellent communication skills, both written and verbal.
  • Current Washington State driver’s license.
  • Washington State Counselor’s Registration, or equivalent State qualification
  • Computer experience.
  • Must pass criminal background checks and drug screening test.

 

This is a unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU).

 

If interested in this position please send in a cover letter and resume. Application forms can be used as a substitute for a cover letter and resume, but are not required during the first step of the application process.  Applications are available on the LIHI website at www.lihi.org , may be obtained in person at the office, or will be mailed to you by phone request at (206) 443-9935 ext 0.  All application materials should be mailed, faxed, or dropped off in person to:

 

The Low Income Housing Institute

Attn: Human Resources Manager

2407 1st Avenue

Seattle, WA 98121

Fax: (206) 443-9851

Or e-mail to: HR@lihi.org

 

NO PHONE CALLS, PLEASE

 

Closing date: Open until filled.

 

The Low Income Housing Institute (LIHI) is an equal opportunity employer. Qualified women and minorities are encouraged to apply.  LIHI participates in the E-Verify program.

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