Case Manager




Case Manager

Cheryl Chow Court

DATE POSTED:         May 23, 2018

REPORTS TO:         Supportive Services Manager

PAY RANGE:              $18.41 – 23.01 per hour

HOURS:                 Part time, 24 hours/week

BENEFITS:             Disability insurance, retirement, vacation and sick leave.

Medical/dental/vision is available via premium-share.

POSITION TYPE:    Non-exempt position


The Low Income Housing Institute (LIHI) develops, owns, and operates housing for homeless and low-income families and individuals, provides technical assistance to communities and other non-profits, and advocates for housing justice.


Cheryl Chow Court consists of 50 apartments for very low-income seniors 62 years of age or older. The seniors served include disabled and homeless individuals.  The Case Manager is responsible for ongoing assessment and support of tenant needs; informal counseling: information and referral assistance; coordination of services and activities related to the ongoing maintenance of stable tenancies and a healthy community within Cheryl Chow Court Apartments.




Information and Referral/Case Management


  • Build effective relationships with residents
  • Become knowledgeable of information and referral resources. Provide information and referral to residents, including through distribution of written material, and ensuring access to online resources.
  • Maintain updated information tools for tenant use in accessing community resources.
  • Formally and informally assess tenants as to current level of functioning and social service needs.
  • Offer case management and service planning for selected residents, either referred by building management as at risk of eviction or self-identified.
  • Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
  • Coordinate with local agencies to ensure adequate supports to meet the needs of LIHI residents.
  • Work collaboratively with building management and Supportive Services staff to increase stability and retention of tenants in LIHI housing.


Community Building


  • Coordinate with community organizations, public agencies, and volunteers to ensure access to on-and off-site activities for residents.
  • Initiate and encourage resident involvement in community-building activities, such as community meetings, meals, and support groups.
  • Produce written informational materials such as community newsletters, program/service informational notices, and activity flyers as-needed.
  • Contribute to the development of a community that values cultural diversity.




  • Participate in staff meetings and planning sessions.
  • Report regularly to Supportive Services Manager on programmatic issues.
  • Maintain records of activities and contacts with tenants/agencies and case management records.
  • Complete other records and reports appropriate to the position as directed by the Supportive Services Manager.
  • Assist staff with administrative and program work related to the operating of supportive housing and social service projects at LIHI.
  • Assist with writing and word-processing including preparation of spreadsheets, grants, funding applications, correspondence and reports as relate to the housing programs.



  • Participate in public policy advocacy efforts including recruiting residents to attend public meetings and testify at hearings.
  • Participate in fundraising for LIHI Supportive Services by providing information and feedback for grant applications, and helping maintain and grow community contacts.
  • Perform other related duties as required.




  • Bachelor’s degree in Social Work or related field, from an accredited institution.
  • At least two years experience working with older adults and training in geriatric issues.
  • Mental Health Counselor Associate, Agency Affiliated Counselor, or equivalent experience and willingness to obtain new State credential.
  • Experience working with homeless or low-income populations, including persons with mental health, physical disability, and substance abuse issues.
  • Knowledge of local resources for homeless, low-income, and elderly people.
  • Ability to work well with community agencies and resources.
  • Commitment to social change through the empowerment of low-income people.
  • Excellent communication skills, both written and verbal.
  • Current Washington State driver’s license.
  • Computer experience.
  • Must pass criminal background and drug screening.


Preferred Qualifications: (Lack of this qualification will not exclude a candidate.)

  • Washington State Certified Geriatric Specialist


This is a unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU).

If interested in this position please send in a cover letter and resume. Application forms can be used as a substitute for a cover letter and resume, but are not required during the first step of the application process.  Applications are available on the LIHI website at , may be obtained in person at the office, or will be mailed to you by phone request at (206) 443-9935 ext 0.  All application materials should be mailed, faxed, or dropped off in person to:


The Low Income Housing Institute

Attn: Human Resources Manager

2407 1st Avenue, Suite 200

Seattle, WA 98121

Fax: (206) 443-9851

Or e-mail to:




Open until filled.


The Low Income Housing Institute (LIHI) is an equal opportunity employer. Qualified women and minorities are encouraged to apply.  LIHI participates in the E-Verify program.

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