Manager of Supportive Services




Manager of Supportive Services


POSTING DATE:       August 30, 2017      

CLOSING DATE:        Open until filled

REPORTS TO:         Director of Supportive Services

PAY RANGE:           DOE, $41,000 – $61,000

HOURS:                 Full time, 40 hours per week

BENEFITS:             Medical, dental, vision, life/disability, retirement, vacation & sick leave



The Low Income Housing Institute (LIHI) develops and operates housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing justice.


Currently LIHI employs case managers who work with the homeless population at several of LIHI’s properties. Case managers generally have a bachelor’s level education and a strong history of providing case-management prior to employment at LIHI.


LIHI also contracts with different mental health agencies that provide on-site case management services to residents at several additional properties.





This position assists the Director of Supportive Services with “systems integration” – translating management and grant goals/priorities into practice standards and coordinating such changes agency-wide. The Manager actively provides collaborative monitoring and reminders to managers and staff regarding Supportive Services policies and protocols, modifying as necessary to suit. The Manager ensures that all applicable LIHI properties receive and sustain Supportive Services grant opportunities. The Manager of Supportive Services oversees the financial and record-keeping side of the grant-making process and works closely with program staff and senior leaders to ensure accurate financial reporting and procedural compliance on all grants, including governmental grants.


The person in this position may interact with all levels of the organization, including:


  • Housing Management team: including Executive Director, Chief Financial Officer, and Area Managers
  • Area managers’ teams: including Program Coordinators, Case Managers, Housing Assistants, and/or Resident Managers
  • Grant writers and possibly also fund developers
  • Community Engagement & Advocacy Manager and her team, as well as administrative and/or accounting/financial support staff
  • Funders – including Housing and Urban Development (HUD) representatives, King County (and potentially other county reps), City of Seattle reps, as well as intermediaries such as Housing Authorities, Coordinated Entry representatives, Safe Harbors/HMIS reps, etc.




Staff support, training and supervision


  • Assist with the hiring, orientation and training of Supportive Services employees.
  • Directly supervise Supportive Service staff at an assigned portfolio of properties.
  • Provide support to Supportive Services and Property Management staff.
  • Pursue progressive employee evaluation and development.
  • Participate in program evaluation, and best practice development, including input from residents, Housing Management staff, other staff and volunteers.
  • Oversee, maintain and review case management records for quality assurance, training and data management purposes.
  • Conduct staff meetings on a weekly or bi-weekly basis.
  • Engage in direct-resident support as needed/requested, which may include some short term crisis intervention, case-management, info-referral, and/or back-up assistance with property management tasks.
  • Offer case management and service planning for selected residents, either referred by building management as at risk of eviction, or self-identified.


Grant/Budget Administration


  • Work with LIHI’s leadership and finance and supportive services staff to ensure an accurate, timely and efficient process for the entire grant life cycle from proposal to close. This entails collaboration with supportive services, finance, development and property management staff, reviewing and/or producing relevant reports, monitoring and post-award management.
  • Work with staff to develop and maintain all grant agreements and MOUs pertaining to grant awards.
  • Manage the due diligence process for governmental grants to include annual recertification, quarterly or annual reporting requirements and annual or bi-annual contract renewals.
  • Assist with Supportive Service program’s annual budget projections that focus flexible funds toward services, resources, events and items that align with management and grantor objectives.
  • Assist with brainstorming about potential grant opportunities; assist with grant-writing as necessary. Navigate a variety of web-based databases to generate meaningful data and reporting requirements for funders.


Administrative Tasks


  • Manage administrative support tasks, to possibly include scheduling/calendaring, light event coordination, quarterly/annual internal auditing tasks, and general file clean-up and organization, possibly including electronic file storage.
  • Collaborate with diverse people from across LIHI – effectively listen, reflect, and mediate, problem-solve.
  • Assume responsibility for other duties as assigned.




  • Master’s degree required in social work, MSW.
  • Experience in case management and/or resident support services and has experience in a supervisory and management role.
  • Background in case-management, resident advocacy, or related career is required. Background in grant management highly desired. Background in “housing-specific” case-management highly desired.
  • Knowledge of local social service resources.
  • Demonstrated experience working with homeless individuals/families; able to speak about the wide range of related needs and issues; familiarity with the micro/macro barriers they encounter before and after becoming transitionally or permanently housed.
  • Experience working with confidential information, files and electronic files along with maintaining complete confidentially is required.
  • Familiarity with property management is highly desirable, especially property-management that is focused around serving low-income residents.
  • Excellent computer and technology skills and aptitude for administrative responsibilities such as preparing budgets, reports, invoices. Aptitude for/interest in conducting research and reporting data is important.
  • Must pass drug screening test, criminal background checks and motor vehicle/driving checks. Must have valid Washington Driver License. Must have reliable personal transportation. Must be willing to drive residents in the company van.


If interested in this position please send in a cover letter and resume. See LIHI website at  All application materials should be mailed, faxed, or dropped off in person to:


The Low Income Housing Institute

Attn: Human Resources

2407 1st Avenue

Seattle, WA 98121

Fax: (206) 443-9851


Or e-mailed to:




Closing date: Open until filled.


The Low Income Housing Institute is an equal opportunity employer. Qualified women and minorities are encouraged to apply.  LIHI participates in the E-Verify program.

%d bloggers like this: