Assistant Manager of Supportive Services
POSTING DATE: February 27, 2017
CLOSING DATE: Open until filled
REPORTS TO: Director of Supportive Services
PAY RANGE: DOE, $41,000 – $61,000
HOURS: Full time, 40 hours per week
BENEFITS: Medical, dental, vision, life/disability, retirement, vacation & sick leave
POSITION TYPE: Exempt
The Low Income Housing Institute (LIHI) develops and operates housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing justice.
Currently LIHI employs case managers who work with the homeless population at several of LIHI’s properties. Case managers generally have a bachelor’s level education and a strong history of providing case-management prior to employment at LIHI.
LIHI also contracts with different mental health agencies who provide on-site case management services to residents at several additional properties.
This position assists the Director of Supportive Services with “systems integration” – translating management and grant goals/priorities into practice standards and coordinating such changes agency-wide. The Assistant Manager ensures that all applicable LIHI properties receive and sustain Supportive Services grant opportunities. The Assistant Manager works closely with area managers to build performance expectations that align with each property’s funding source and site-based needs. The Assistant Manager actively provides collaborative monitoring and reminders to managers and staff regarding Supportive Services policies and protocols, modifying as necessary to suit. The Assistant Manager assists Area Managers with supervision and clinical support of Supportive Services staff, including team development and mentoring/coaching/consultation. The person in this position actively collaborates with the Human Resources Manager as needed to mediate staff interpersonal difficulties and/or performance concerns that might arise.
The person in this position may interact with all levels of the organization, including…
- Housing Management team: including Executive Director, Chief Financial Officer, and Area Managers
- Area managers’ teams: including Program Coordinators, Case Managers, Housing Assistants, and/or Resident Managers
- Grant writers and possibly also fund developers
- Community Engagement & Advocacy Manager and her team, as well as administrative and/or accounting/financial support staff
- Funders – including Housing and Urban Development (HUD) representatives, King County (and potentially other county reps), City of Seattle reps, as well as intermediaries such as Housing Authorities, Coordinated Entry representatives, Safe Harbors/HMIS reps, etc.
Depending on management needs, assist with the hiring, orientation and training of Supportive Service employees, co-supervise Supportive Services staff to ensure that a) types of resident services are being prioritized according to funder and management objectives; b) that residents are receiving relatively equal access to services, c) that staff are equipped to handle the depth and breadth of needs that residents present, and d) that documentation and file management meets minimally sufficient standards.
Network with LIHI Supportive Services and housing staff; coordinate venues for staff to share information about resources, best-practices and lessons learned. Facilitate meetings and “meet ups.” Provide consultation. Keep management informed about needs of direct-service staff. Promote/monitor case-manager attendance at (and reporting about) various ongoing community events/committees.
Assist property teams with Supportive Service program annual budget projections that focus flexible funds toward services, resources, events, and items that align with management and grantor objectives.
Coordinate and/or conduct periodic audits of Supportive Services at various sites, including file reviews and possibly focus groups and/or interviews with residents. Possibly facilitate survey data collection regarding staff and/or resident needs and/or satisfaction.
Engage in direct-resident support as needed/requested, which may include some short term crisis intervention, case-management, info-referral, and/or back-up assistance with property management tasks.
Drive residents to service providers, etc. so that residents can conduct activities of daily living.
Assist property teams with brainstorming about potential grant opportunities; assist with grant-writing as necessary. Navigate a variety of web-based and/or computer-based databases to cull, synthesize, and generate meaningful data reports for funders.
Manage administrative support tasks, to possibly include scheduling/calendaring, light event coordination, quarterly/annual internal auditing tasks, and general file clean-up and organization, possibly including electronic file storage.
Collaborate with diverse people from across LIHI – effectively listen, reflect, and mediate, problem-solve.
Assume responsibility for other duties as assigned.
- The Assistant Manager should be someone who has a) relatively extensive experience in case-management and/or resident support services, b) has had some exposure to a supervisory/management role, and c) likes computers/databases/technology, and d) is willing to tackle a wide assortment of tedious administrative tasks.
- Master’s degree required in social work or related field. MSW preferred. A Bachelor’s degree that includes experience commensurate with masters-level education will be considered.
- Demonstrated experience working with homeless individuals/families; able to speak about the wide range of related needs and issues; familiarity with the micro/macro barriers they encounter before and after becoming transitionally or permanently housed.
- Background in case-management, resident advocacy, or related career is required. Background in “housing-specific” case-management highly desired. Knowledge of local resources is important – this position will help case-managers push through process challenges to ensure that resident resources and opportunities are not lost. It is essential that this person is comfortable networking within the community to continually add to LIHI pool of resident resources.
- Experience working with confidential information, files and electronic files along with maintaining complete confidentially is required.
- Background in grant management desired.
- Familiarity with property management is highly desirable, especially property-management that is focused around serving low-income residents.
- Excellent written (grammar/composition) and verbal communication skills.
- Comfort with fast-pace and fairly independent/autonomous working environment. Must be dedicated to the mission, able to produce outcomes, and interested in communicating results to varied audiences. Must be able to prioritize, multi-task, keep track of loose threads, meet deadlines, follow-up when others forget, stay organized, and document.
- Excellent computer and technology skills, and aptitude for administrative responsibilities such as preparing budgets, reports, invoices. Aptitude for/interest in conducting research and reporting data is important. This position will largely be office and computer-based, with a high volume of correspondence by email and phone. It’s important that the person in this position be fast and accurate on a computer.
- Must possess good common sense and strong critical thinking skills – be able to trouble-shoot and problem solve using practical ideas and strengths-based solutions.
- Strong sense of ethics, professional boundaries, and an inviting demeanor – diplomacy/tact, optimistic outlook and sense of humor is essential. Patience, flexibility, and adaptability, are also important; the person in this position must be able to tolerate differences of opinion and have appreciation for diversity.
- Must pass drug screening test, criminal background checks and motor vehicle/driving checks. Must have valid Washington Driver License. Must have reliable personal transportation. Must be willing to drive residents in the company van.
If interested in this position please send in a cover letter and resume. See LIHI website at www.lihi.org. All application materials should be mailed, faxed, or dropped off in person to:
The Low Income Housing Institute
Attn: Human Resources
2407 1st Avenue
Seattle, WA 98121
Fax: (206) 443-9851
Or e-mailed to: email@example.com
NO PHONE CALLS, PLEASE
Closing date: Open until filled.
The Low Income Housing Institute is an equal opportunity employer. Qualified women and minorities are encouraged to apply. LIHI participates in the E-Verify program.