Team Leader



Team Leader


Posting Date:             September 2, 2016

Closing Date:             Open until filled

Reports to:                 Urban Rest Stop Manager

Work Schedule:         Fulltime. 40 hours per week. Monday through Friday 5:30am – 2:00pm

Salary:                        $15.95 – 20.20 per hour, DOE

Benefits:                     Medical, Dental, Vision, Life/Disability, Retirement, Vacation and sick leave.


Agency Summary:    The Low Income Housing Institute (LIHI) was established in 1991, as a non-profit housing development and advocacy organization. LIHI develops housing opportunities for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing justice.


The Urban Rest Stop, a LIHI, project, offers toilets, showers and laundry facilities to the homeless and low-income people.


Position Summary:

Responsible for greeting and assisting Urban Rest Stop patrons who use the bathroom, shower and laundry facilities. Monitor patrons, inside and directly outside of the Urban Rest Stop facility. Provide requested personal hygiene and laundry supplies. Maintain a high standard of facility cleanliness and service, following agency standards and procedures. Order, stock and control supply inventory for staff and patron use. Updates and maintains patron database daily. Submits various Urban Rest Stop Activity Reports. Supervise the Team member and volunteer efforts. Work directly with the Program Coordinator to ensure the Urban Rest Stop success.



Customer Service

  1. Ensure that the Urban Rest Stop provides a clean, safe and welcoming environment at all times.
  2. Schedule appointments for daily use of the showers and laundry facilities.
  3. Monitor use of all agency facilities by patrons. Provides personal assistance when necessary.
  4. Distribute personal care items as requested and when donations are available.
  5. Distribute and monitor shower towel use and return, in accordance with agency procedures.
  6. Monitor Rest Stop patrons and their behaviors throughout the facility.
  7. Enforce Rest Stop Rules and Procedures to ensure the safety and security of patrons, staff and the facility.
  8. Mediate conflicts and model appropriate problem solving strategies.
  9. Implement Rest Stop Security Procedures when necessary. Document all such incidents in Daily Log and submit Incident Report to Program Coordinator.
  10. Provide information and referral services to Urban Rest Stop patrons.
  11. Contact other community agencies when specific patron assistance is required, i.e. Public Health, the Sobering Center, Seattle Police and Community Service Officers.


Administrative/Record keeping


  1. Maintain Daily Log of Urban Rest Stop activities.
  2. Order, stock and sort consumable items and cleaning supplies, ensuring a continuous supply for Rest Stop staff use. Inventory to be secured and managed for best use of agency property and funds.
  3. Stock and sort donated and purchased hygiene supplies, such as razors, diapers, foot care products, toothbrushes, toothpaste, combs, soap, shampoo and laundry detergent.
  4. Collect demographic and facility use information on Rest Stop patrons daily. Update and maintain patron database daily.
  5. Maintain a daily towel and supply use log.
  6. Follow agency procedures as detailed within the Urban Rest Stop Procedures Manual.



  1. Clean the Urban Rest Stop in accordance with daily cleaning schedule and expectations. Maintain a high level of facility cleanliness at all times, including responding to spot and emergency cleaning tasks.
  2. Monitor the condition of the Rest Stop facility. Report any maintenance or repair concerns to the Program Coordinator.



  1. Schedule relief staff if regular staff cannot work
  2. Supervise and coordinate Team members and volunteers efforts. Coordinate and share all work tasks.
  3. Work directly with the Program Coordinator to ensure the Urban Rest Stop success.
  4. Participate in staff meetings and in-service training events.
  5. Other duties as requested by Program Coordinator.


Minimum Qualifications:

  1. Demonstrated verbal and written command of English.
  2. Previous home health aide, nursing/psychatric aide, orderly, chore service, social service assistant/aide or janitorial experience of two years in a commercial, private, health or social service agency setting.
  3. Two years experience as a Supervisor or a Team Leader.
  4. Previous work experience in a comparable social service environment, such as a Homeless Shelter, Transitional Housing, multi-service center or other direct human services provision.
  5. Demonstrated abilities and experience in successful conflict resolution.
  6. Ability to work with low – income, multi-cultural, homeless individuals and families.
  7. Ability to work effectively with both staff and patrons who represent diverse cultural, economic, social, ethnic, and sexual orientations, with differing levels of physical and mental abilities.
  8. High school diploma or GED.
  9. Ability to lift up to 50 pounds.
  10. Ability to perform hard, physical work
  11. Ability to stand or walk during majority of work shift.
  12. Ability to work in a busy, fast paced, stressful environment
  13. Functional knowledge of computers and keyboards.
  14. Must pass criminal background check and drug test.


Desired Qualifications:

  1. Bi-lingual skills.
  2. Health care or social work related professional credentials, such as LPN, RN, Medical Technican/Coreman, BSW or MSW


Upon Hire:


  1. Acquisition within 7 days of employment: Verification of TB Skin Test or Chest X- ray results.
  2. Acquisition within 90 days of employment: physical exam, home telephone, First Aid and CPR Cards. All items must be maintained on a current status
  3. Renewal of TB Skin Test or Chest X –Ray in accordance with Urban Rest Stop guidelines.
  4. Successful completion of both the Washington State Patrol and FBI Criminal History Background check.
  5. Employees must adhere to the Urban Rest Stop’s Drug Free Work Place Policy


This is a unionized position, represented by Local 8 of the Office of Professional Employees International Union. Employment applications may be printed from the website  Or you may pick up or request an application from:


The Low Income Housing Institute

2407 First Ave

Seattle, Washington 98121-1311

Phone: (206) 443-9935

Fax: (206) 433-9851




The Low Income Housing Institute is an equal opportunity employer. LIHI participates in E-Verify. Qualified women and minorities are encouraged to apply.


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