Community Support Supervisor/Service Coordinator
Posting Date: April 7, 2010
Closing Date: Open until filled
Reports To: Supportive Services Manager
Hours: Full time, 40 hours per week,
Pay Range: $45,000 fulltime annual
Benefits: Medical, dental, life/disability, retirement, vacation & sick leave
Position Type: Exempt position
The Low Income Housing Institute (LIHI) develops, owns, and operates housing for homeless and low-income families and individuals, provides technical assistance to communities and other non-profits, and advocates for housing justice.
The Community Support Supervisor supervises case management staff, implements, monitors, and evaluates methods for service delivery, and collaborates with LIHI Supportive Services and Housing Management staff to maintain stable tenant households in all LIHI properties. This position will be sited in the downtown Seattle area, with program oversight responsibilities at multiple LIHI projects around Puget Sound.
Responsibilities:
Staff Support, Training, and Supervision- Supervise and direct Community Support Case Management staff.
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- Develop and expand Community Support program model at LIHI housing properties, in collaboration with Supportive Services and Housing Management staff.
- Develop and expand resident programs and plans that are appropriate for specific housing projects,
and which address tenant needs. Determine feasibility, demand, appropriateness, and ability to sustain program for the long-term.
- Oversee, maintain and review case management records for quality assurance, training, and data management purposes.
- Participate in program evaluation and best practice development, including input from residents, Housing Management staff, other staff and volunteers.
- Conduct staff meetings and planning sessions, and facilitate Resident Council and tenant community meetings as needed.
- Build effective relationships with residents.
- Become knowledgeable of information and referral resources. Provide information and referral to residents, including through distribution of written material, and
ensuring access to online resources.
- Maintain updated information tools for tenant use in accessing community resources.
- Formally and informally assess tenants as to current level of functioning and social service needs.
- Offer case management and service planning for selected residents, either referred by building management as at risk of eviction, or self-identified.
- Make referrals or initiate services to address mental health, substance abuse, chemical dependency, or disability issues wherever possible.
- Coordinate with local agencies to ensure adequate supports to meet the needs of LIHI residents.
- Work collaboratively with building management and Supportive Services staff to increase stability and retention of tenants in LIHI housing.
- Coordinate with community organizations, public agencies, and volunteers to ensure access to on-and off-site activities for residents.
- Initiate and encourage resident involvement in community-building activities, such as community meetings, meals, and support groups.
- Produce as-needed written materials, including community newsletters.
- Contribute to the development
of resident communities that value cultural diversity.
- Participate in public policy advocacy efforts including recruiting residents to attend public meetings and testify at hearings.
- Participate in fundraising for LIHI Supportive Services by providing information and feedback for grant applications, and helping maintain and grow community contacts.
- Perform other related duties as required.
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Bachelor’s degree in Social Work or related field, from an accredited institution.
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Minimum two years experience supervising direct service staff.
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Mental Health Counselor Associate, Social Work Associate Advanced, or equivalent experience and willingness to obtain new State credential.
- Experience working with homeless or low-income populations, including persons with mental health, physical disability, and substance abuse issues.
- Commitment to social change through the empowerment of low-income people.
- Excellent communication skills, both written and verbal.
- Current Washing State Driver's License.
If interested in this position please send in a cover letter and resume. Application forms can be used as a substitute for a cover letter and resume, but are not required during the first step of the application process. Applications are available on the LIHI website at www.lihi.org , may be obtained in person at the office, or will be mailed to you by phone request at (206) 443-9935 ext 0. All application materials should be mailed, faxed, or dropped off in person to:
The Low Income Housing Institute
Attn: Human Resources
2407 1st Avenue, Suite 200
Seattle, WA 98121
Fax: (206) 443-9851
Or e-mail to hr@lihi.org
The Low Income Housing Institute is an equal opportunity employer. Qualified women and minorities are encouraged to apply.