RESPONSIBILITIES:

Information and Referral/Case Management:  

• Build effective relationships with tenants.
• Become knowledgeable of information and referral resources. Provide information and referral to residents, including through distribution of written material.
• Maintain updated information tools for tenant use in accessing community resources.
• Formally and informally assess tenants as to current level of functioning and social service needs.
• Offer case management for selected residents, either referred by building management as at risk of eviction or self-identified.
• Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible. 
• Coordinate with local agencies to provide services that meet the needs of LIHI residents.
• Work collaboratively with building management and Supportive Services staff to increase stability and retention of tenants in LIHI housing. 

COMMUNITY BUILDING:

• Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for residents.
• Initiate and encourage resident involvement in community-building activities, such as community meetings, meals, and support groups.
• Produce written informational materials such as community newsletters, program/service informational notices, and activity flyers as-needed.
• Contribute to the development of a community that values cultural diversity. 

ADMINISTRATIVE:  

• Participate in staff meetings and planning sessions.
• Report regularly to Supportive Services Manager & Director on programmatic issues.
• Maintain records of activities and contacts with tenants/agencies and case management records.
• Provide training and support to Case Management staff utilizing HMIS systems enter client/service data.
• Assist with ongoing contract maintenance/compliance for HUD supportive housing contracts in eSNAPS system
• Ensure ongoing data quality for HMIS programs through data analysis and troubleshooting as-needed
• Complete other records and reports appropriate to the position as directed by the Supportive Services Director.
• Assist staff with administrative and program work related to the operating of supportive housing and social service projects at LIHI.
• Assist with writing and word-processing including preparation of spreadsheets, grants, funding applications, correspondence and reports as relate to the housing programs.
• Other duties and responsibilities as assigned.

OTHER:

• Participate in public policy advocacy efforts including recruiting residents to attend public meetings and testify at hearings.
• Participate in fundraising for LIHI Supportive Services by providing information and feedback for grant applications, and helping maintain and grow community contacts.
• Perform other related duties as required.

QUALIFICATIONS: 

• Bachelor’s degree in Social Work or related field, from an accredited institution.
• At least two years experience working with older adults and training in geriatric issues.
• Mental Health Counselor Associate, Agency Affiliated Counselor, or equivalent experience and willingness to obtain new State credential.
• Experience working with homeless or low-income populations, including persons with mental health, physical disability, and substance abuse issues.
• Knowledge of local resources for homeless, low-income, and elderly people.
• Ability to work well with community agencies and resources. 
• Commitment to social change through the empowerment of low-income people.
• Excellent communication skills, both written and verbal.
• Current Washington State driver’s license.
• Computer experience.

PREFERRED QUALIFICATIONS: (Lack of this qualification will not exclude a candidate.)

• Washington State Certified Geriatric Specialist

This is a unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU).

If interested in this position please send in a cover letter and resume. Application forms can be used as a substitute for a cover letter and resume, but are not required during the first step of the application process. Applications are available on the LIHI website at www.lihi.org/jobIndex.html may be obtained in person at the office, or will be mailed to you by phone request at (206) 443-9935. All application materials should be mailed, faxed, or dropped off in person to:

The Low Income Housing Institute
Attn: Human Resources
2407 1st Avenue, Suite 200
Seattle, WA 98121
Fax: (206) 443-9851
Or e-mail to hr@lihi.org

The Low Income Housing Institute is an equal opportunity employer. Qualified women and minorities are encouraged to apply.